Go BottomJohn Deere Answered
 | Branch
Join Date: Nov 2015 Posts: 14 SC 
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2000-09-14 19783
I sent a nasty gram to John Deere via their website. I told them that I was very unhappy, disappointed, and disillusioned with the quality of tractor that was delivered to me. The problems as I see it is not with the design of the tractor, on the contrary I'm very happy with the capabilities of my 4300. What I'm so upset about is the fact that my tractor has already gone back to the dealer with only 18-19 hours on it to fix a list of minor problems, and 1 major problem with the clutch. My dealer, who I've been very happy with, offered the loan of a 4500 until my tractor has been repaired. Unfortunately it's physically too big to go where the work is around here. Not having my new toy makes me mad. Being without a tractor leaves me with only this and one other website to be near tractors. When I read about other peoples disappointment with their JD's it only makes me question my decision, and I hate second guessing myself. Well I received 2 calls from JD today. I was assured that JD is aware of the quality control problems, and that they are seriously doing something about it. I also gave them this website address as. I informed them that there are a lot of bad JD posts located at these sights and that they better respond. Hopefully I made it clear that somebody from JD has to start logging on and posting here. I feel that I made the right choice in buying from John Deere for a myriad of personal reasons. As I stated earlier, the problems with my tractor are minor and once fixed I will be able to pass this tractor on to my kids many years from now along with the property. What I'm upset about is how my tractor, with some very obvious problems, slipped passed their quality control people. All this being said I pray that JD responds to all of the rest of you, publicly, on this and the other site. They are an American institution and they need to maintain their heritage of building equipment that lasts forever. Now I'll step down and open this discussion up to the rest of you. I'm sure your responses will be read by JD, then we'll see if they're responded to.
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| Jack D
Join Date: Jun 1999 Posts: 37
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2000-09-14 19784
Branch - I'M DELIGHTED you received the response you did from John Deere -- I have been sticking up for them and my dealer on this board for the last few months, and was beginning to feel very lonely! I have had EXCELLENT response from them and my dealer, and am very happy with my 4400, but felt in the minority when hearing of others troubles, and how great Kubota is, etc., etc. I confess I got to the point that I started believing that Deere WAS to big, and lost interest in their customers. I hope they do read this board, and the history of events the last few months regarding dealer's service in some areas, lack of their response, etc., and actually do something about it -- sounds like they're waking up. I know they lost business because of past problems presented here. NICE GOIN' AND THANKS FOR YOUR POST! ....
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| Gary
Join Date: Feb 2002 Posts: 43 vermont
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2000-09-16 19826
If everyone paid attention to the important things in life, there would be a shortage of fishing poles. Get a life! ....
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